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D/R PIT MANAGER/SHIFT MANAGER - TABLE GAMES

D/R PIT MANAGER/SHIFT MANAGER - TABLE GAMES

Requisition ID 
2017-15994
Job Location(s) 
US-FL-Okeechobee
Seminole Property 
Seminole Casino Brighton
Category 
Table Games
Shift 
Varies
Position Type 
Full Time

Opportunity Details

Overview

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Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Casino Brighton can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

 

Seminole Casino Brighton is a 27,000-square-foot casino with 400 + slot and gaming machines, Table Games and high-stake bingo seats, with full service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

 

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

Responsible for all activity relative to Table Games including but are not limited to 

  • Performs functions of either a Pit Manager or Shift Manager on an assigned shift.  
  • Responsible for the overall management and smooth operation of up to 5 table games.  
  • Responsible for overall management of casino table games for a particular shift.  
  • Reviews game spread & staffing levels and recommends changes to the Director Table Games.
  • Ensures compliance with Seminole Gaming’s Compliance and Regulations. 
  • Responsible for the distribution and administration of performance appraisals, commendations, constructive letters and progressive discipline to all reporting levels of table games department employees. 
  • Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency and effectiveness, as well as, the integrity of the casino operation.

 

ESSENTIAL JOB FUNCTIONS:

Responsible for all aspects of table game operations to include:

  • Offering the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.

  • Attaining maximum product revenue by means of communicating to Director of Table Games and with reference to proper product mixture, positioning, pricing, as well as, the evaluation of new product.
  • Select, train and retain high quality staff. 
  • Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
  • Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
  • Maintaining employee performance levels by way of positive means or progressive discipline.  
  • Responsible for handling all casino guests’ needs, complaints and disputes related to table games and hotel areas in a timely & professional manner.
  • Responsible for distribution of cards to gaming pits.
  • Responsible for visually inspecting all casino equipment.
  • Responsible for the distribution of all company and departmental communication.
  • Responsible for the authoring and distribution of casino win/loss reports.
  • Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.
  • Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same. 
  • Promotes positive public relations and creates an enjoyable atmosphere for all customers.
  • Amicably resolve customer related problems in a fast paced environment.
  • Ensures the protection of customer’s rewards and credit lines. 
  • Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
  • Complies with all regulatory requirements.
  • Maintains confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
  • Creates and ensures a fun-filled, entertaining and exciting environment.

 

 

Qualifications

Possess a thorough knowledge of the various games and equipment in Table Games.

 

  • High School diploma, GED, or equivalent required
  • Bachelor’s Degree preferred
  • Basic computer skills including Microsoft Outlook, Word and Excel required
  • Ten (10) years table games experience preferred with a minimum of five (5) years of experience as a Pit Manager or above required.
  • Experience in high action games with a maximum table limit up to $50,000 preferred
  • Knowledgeable of all casino games rules, procedures and regulations required
  • Required exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise, and stress related to servicing Guests in a fast-paced, highly emotional environment
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
  • Must be able to work all shifts

 

WORK ENVIRONMENT:

 

  • May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy.

 

CLOSING:

 

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

 

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.  

 

 

 

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

 

 

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