Returning Candidate?

MANAGER - TEAM MEMBER RELATIONS

MANAGER - TEAM MEMBER RELATIONS

Requisition ID 
2017-15785
Job Location(s) 
US-FL-Ft. Lauderdale
Seminole Property 
Seminole Gaming - Corporate
Category 
Human Resources
Shift 
Varies
Position Type 
Full Time

Opportunity Details

Overview

Property_Images

 

In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.

 

The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.

 

Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.

Responsibilities

Under the direction of the Director of Human Resources, the Team Member Relations Manager will be responsible for serving as a business partner for the SGA and HRI shared services function; and act as a consultant to the organization as a whole. This person is also responsible for proactively partnering and collaborating with leaders at all levels on the development and execution of strategies relating to compliance, legal issues, communication, change management and employee engagement.

 

Essential job functions include but are not limited to:

  • Set the example for all team members by personally displaying the Values of Seminole Gaming: Integrity, Respect, Accountability, Passion and Dedication, Communication and Fun.
  • Maintain all sensitive information in accordance with our policies on Confidentiality and the Code of Ethics.
  • Develop and implement practical and effective policies and procedures, and recommend modifications to existing practices based on changing environments or organizational needs.
  • Create and manage outstanding team member recognition and empowerment programs.
  • Coordinate and oversee the Sunshine Fund, to include all fundraising efforts as well as awards, grants and loans. Work with Finance to maintain appropriate financial accounting of the Sunshine Fund.
  • Ensure management adherence to existing policies and procedures. Facilitate proper resolutions to situations involving complaints, policy and procedure violations and interpersonal conflict.
  • Investigate complaints of harassment or misconduct. Resolve situations to appropriate conclusions involving all related parties.
  • Make recommendations to managers on appropriate corrective action based on written policies and procedures and circumstances of specific situations. In cases of recommendation for separation of employment, prepare all documentation for the review of the VPHR and/or the President for approval.
  • Conduct exit interviews to help identify causes of team member dissatisfaction and terminations. Seek new and creative ways to report and utilize the data and feedback gained from exit interviews and other sources.
  • Coach and counsel management and team members as needed to ensure an environment of fair and equitable treatment and positive communication.
  • Serve as a link between management and team members to help resolve conflicts through facilitation and mediation.
  • Conduct team member separation meetings with departmental management.
  • Plan, organize, and direct communication to team members to include, newsletters, policy updates and all other important company initiatives.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Other duties as assigned.

Qualifications

  • Bachelor’s degree or equivalent required along with at least five (5) years Human Resources management experience in a large employer environment (1,500 plus employees), or an equivalent combination of education and experience.
  • Previous gaming/hospitality experience strongly preferred. PHR or SPHR certification strongly preferred.
  • Excellent computer skills required, to include MS Office (Word, Excel and Outlook) and HRIS.
  • Enthusiastic leadership skills, as well as excellent written, oral communication and platform presentation skills are required.
  • Must have the ability to create and foster organization change and be a strategic business partner with management and think globally and objectively.
  • Ability to prioritize work, to establish and maintain effective working relationships with all levels of staff, to work independently and to maintain confidentiality.
  • Ability to analyze situations and to recommend and communicate effectively with others utilizing listening, writing and speaking skills.
  • Ability to exercise judgment and discretion in applying and interpreting a variety of human resources and departmental policies and procedures, to establish and maintain effective working relationships, and the ability to work independently.
  • Confidence, credibility and presence in front of individuals, small and large groups so when you lead they will follow.
  • Ability to travel at least 25% of the time.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

 

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

 

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.   

 

Options

Share on your newsfeed

Connect With Us!

Don’t see anything you’re interested in right now? Connect with us for future consideration.