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SURVEILLANCE MANAGER - SEMINOLE TRIBE GAMING COMMISSION

SURVEILLANCE MANAGER - SEMINOLE TRIBE GAMING COMMISSION

Requisition ID 
2017-14582
Job Location(s) 
US-FL-Tampa
Seminole Property 
Seminole Hard Rock Hotel & Casino Tampa
Category 
Security and Transportation
Shift 
Varies
Position Type 
Full Time

Opportunity Details

Overview

Property_Images

In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.

 

The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.

 

Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.

Responsibilities

The Surveillance Manager is located at each casino and is responsible for all actions and activities that occur at that location. The individual oversees the implementation of on-the-job training, scheduling and overall employee progress. The incumbent creates a culture that protects the assets of the Seminole Tribe, and ensures staff are observing and reporting any and all improprieties directly to their respective chain of command. The individual ensures staff is monitoring the property for compliance with the approved Tribal Internal Control Standards, Seminole Tribal Gaming Code, State of Florida Gaming Compact, and the Casino Policy & Procedures. All suspicious activities and discrepancies shall be documented and reported to the Seminole Tribal Gaming Commission according to the chain of command. The Surveillance Manager is on call for important issues, and must be kept aware of all surveillance activity on a daily basis. The Manager directly reports to the Executive Director of the Seminole Tribal Gaming Commission and is an exempt position.

 

Essential Duties & Responisbilities:

 

  • Oversees surveillance operations for a Tribal casino and ensures the proper surveillance and timely investigation of questionable and/or illegal activity on the Casino’s property.
  • Assists in protecting the Casino’s assets through the Surveillance Department’s diligent and thorough monitoring of all areas, rooms, and departments of the Casino.
  • Mentors and provides guidance to the Surveillance staff and monitors the Surveillance specialists and Technicians’ daily performance and ensure all policies and guidelines are followed. Assists training Surveillance Supervisors on a daily basis.
  • Has experience and knowledge of the utilization of all equipment and software used to identify, record, document, and report suspicious behavior, illegal activity, security/safety risks, and violations of company and/or departmental guidelines. Works with the Surveillance Technical Manager to implement surveillance equipment repairs and upgrades.
  • Periodically reviews and monitors surveillance reports, documentation, video evidence and logs for accuracy and completeness.
  • Compiles and presents results of investigations, personnel and tracking information.

  • Monitors and ensures staff compliance with Seminole Tribe Internal Control Standards, casino policy and procedures, and all Seminole Tribe, state, and federal gaming regulations. Assists the Surveillance Manager in communicating and enforcing new policies and procedures.

  • Ensure at all times that the “Surveillance Confidentiality Rules” are followed and enforced.

  • Supervises the Surveillance Department and attends property operational meetings as required.

  • Ability to review gaming play breakdowns, statistical analysis, and detailed gaming studies of high action games/players/comps to assist casino operations.

  • Plans, assigns, and directs work, appraises performance, rewards, and disciplines employees assigned to a respective casino location. Arranges schedules to accommodate coverage of shifts when necessary; addresses complaints and resolves problems for employees. Interview and make hiring decisions for new employees or for promotions.

  • Participates in special projects as assigned.

  • Responsible for creating and adhering to a property department budget.

  • Participates in Corporate Management Training and Tribal Management programs by attending management training classes as applicable.

  • Remains current with all criminal trends that threaten the security of casino assets and the integrity of casino operations.

  • Adheres to all Seminole Tribe of Florida policies and procedures. Adheres to the Rules and Regulations as set by the Seminole Tribal Gaming Commission and works within the guidelines of the Tribal Internal Control Standards (TICS).

  • Schedules, organizes and directs staff meetings and other activities, trainings and events, as required. Staff meetings must occur no less than once (1) per month and be submitted with an agenda prior to meetings and minutes after meetings to Executive Director.

  • Perform additional related duties as assigned/required.

Qualifications

Associates Degree in a related field is preferred. A minimum of ten (10) years of experience (management preferred) in casino surveillance operations, or equivalent combination of education, training and experience may be considered. Possession of a valid Florida Driver’s License is required. Demonstrate excellent organizational and interpersonal skills.  Demonstrate excellent written and verbal communication skills. Demonstrate proficiency utilizing Microsoft software packages.  Ability to work a flexible schedule including evenings, weekends and holidays to cover a 24 hour / 7 day a week operation.

 

Knowledge, Skills, and Abilities:

  • Knowledge of Native American culture, Tribal Government and operations.
  • Knowledge of various departments and functions of the Casino.
  • Knowledge of surveillance equipment and technology.
  • Knowledge of regulations governing gaming operations and surveillance activities.
  • Knowledge of management principles, practices, and methods.
  • Demonstrates a commitment to personal development.
  • Ability to sit and observe the video monitors for extended periods of time
  • Ability to handle priority and extremely sensitive information in a confidential manner.
  • Ability to work effectively with colleagues and demonstrates good interpersonal skills.
  • Ability to verbally communicate in English in person and over the telephone.
  • Ability to communicate in a clear, concise and professional way through reports, emails, and speaking.
  • Ability to operate a video switcher, digital surveillance equipment and computer.
  • Ability to tolerate working in a confined area with varying noise, and temperate level and illumination.
  • Ability to proof read reports for grammatical errors.
  • Ability to compile and present results of investigations, personnel and tracking information.
  • Demonstrates problem-solving skills.
  • Ability to adapt quickly to shifting priorities, and must be able to manage a number of priorities simultaneously, establish and meet deadlines.
  • Demonstrates good organizational skills and attention to detail.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.
  • Demonstrates a complete understanding of Title 31 and SAR rules and reporting requirements.
  • Ability to serve the STOF, the general public and fellow employees with honesty and integrity in accordance with established rules and procedures.
  • Ability to establish and maintain effective working relationships with the general public, co-workers, STOF officials.

Physical Demands:

Work is subject to frequent sitting, intermittent standing, walking, bending, reaching, and occasional lifting up to 50 pounds. Driving a company vehicle may be required.

 

Closing:

 

 

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

 

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

 

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.

 

 

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