In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.
Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.
The Surveillance Manager is located at each casino and is responsible for all actions and activities that occur at that location. The individual oversees the implementation of on-the-job training, scheduling and overall employee progress. The incumbent creates a culture that protects the assets of the Seminole Tribe, and ensures staff are observing and reporting any and all improprieties directly to their respective chain of command. The individual ensures staff is monitoring the property for compliance with the approved Tribal Internal Control Standards, Seminole Tribal Gaming Code, State of Florida Gaming Compact, and the Casino Policy & Procedures. All suspicious activities and discrepancies shall be documented and reported to the Seminole Tribal Gaming Commission according to the chain of command. The Surveillance Manager is on call for important issues, and must be kept aware of all surveillance activity on a daily basis. The Manager directly reports to the Executive Director of the Seminole Tribal Gaming Commission and is an exempt position.
Essential Duties & Responisbilities:
Compiles and presents results of investigations, personnel and tracking information.
Monitors and ensures staff compliance with Seminole Tribe Internal Control Standards, casino policy and procedures, and all Seminole Tribe, state, and federal gaming regulations. Assists the Surveillance Manager in communicating and enforcing new policies and procedures.
Ensure at all times that the “Surveillance Confidentiality Rules” are followed and enforced.
Supervises the Surveillance Department and attends property operational meetings as required.
Ability to review gaming play breakdowns, statistical analysis, and detailed gaming studies of high action games/players/comps to assist casino operations.
Plans, assigns, and directs work, appraises performance, rewards, and disciplines employees assigned to a respective casino location. Arranges schedules to accommodate coverage of shifts when necessary; addresses complaints and resolves problems for employees. Interview and make hiring decisions for new employees or for promotions.
Participates in special projects as assigned.
Responsible for creating and adhering to a property department budget.
Participates in Corporate Management Training and Tribal Management programs by attending management training classes as applicable.
Remains current with all criminal trends that threaten the security of casino assets and the integrity of casino operations.
Adheres to all Seminole Tribe of Florida policies and procedures. Adheres to the Rules and Regulations as set by the Seminole Tribal Gaming Commission and works within the guidelines of the Tribal Internal Control Standards (TICS).
Schedules, organizes and directs staff meetings and other activities, trainings and events, as required. Staff meetings must occur no less than once (1) per month and be submitted with an agenda prior to meetings and minutes after meetings to Executive Director.
Perform additional related duties as assigned/required.
Associates Degree in a related field is preferred. A minimum of ten (10) years of experience (management preferred) in casino surveillance operations, or equivalent combination of education, training and experience may be considered. Possession of a valid Florida Driver’s License is required. Demonstrate excellent organizational and interpersonal skills. Demonstrate excellent written and verbal communication skills. Demonstrate proficiency utilizing Microsoft software packages. Ability to work a flexible schedule including evenings, weekends and holidays to cover a 24 hour / 7 day a week operation.
Knowledge, Skills, and Abilities:
Work is subject to frequent sitting, intermittent standing, walking, bending, reaching, and occasional lifting up to 50 pounds. Driving a company vehicle may be required.
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.