Requisition ID
Seminole Hard Rock Hotel & Casino Tampa
Information Technology
Position Type
Full Time


tampa 1


Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.


Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.


Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits! 



How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.




This position is responsible for troubleshooting and implementing complex server technologies, operating systems components, software tools, utilities, and application. This position stages, maintains multiple environments or versions of applications, and assists with the integration of new technology into the existing infrastructure required to support the enterprise.


Essential duties include, but are not limited to:

  • Works under the direction of the Manager/Director or Systems Engineer
  • Plans and schedules work to meet assignments from the manager or designated senior engineering staff who provides guidance
  • Meets formally or informally with the manager or designated senior staff to discuss status, ask for assistance on intractable problems, and to review accomplishments
  • Assists the IT Service Techs in providing third level support to the enterprise
  • Assists the enterprise system, systems assurance, application development, and operations services in developing, implementing, and maintaining the technology infrastructure
  • Accepts technical responsibility for equipment and assigned technologies
  • Makes evaluations and recommendations
  • Assists in the analysis, design and development of new technology
  • Documents design, implementation and final configuration findings for both new and existing techniques and equipment
  • Oversees systems demonstrations
  • Analyzes problems, studies technical literature and existing technology
  • Escalates intractable problems to vendors and/or senior manager for resolution
  • Develops monitoring systems used to manage global infrastructure
  • Maintains a current understanding of strategic product mix and vendor selections
  • Opens up problem reporting tickets and accurately uses all problem tracking software systems
  • Provides technical and programming support to project team
  • Analyzes business needs and makes appropriate application software modifications
  • Tests system software modifications/patches/service packs to ensure accuracy of changes
  • Prepares System documentation
  • Works with key users to resolve system problems and issues
  • Works with project team members to design, test and install system modifications
  • Develop, implement and support custom system software, reports and monitoring dashboards
  • Maintain technical documentation for all systems deployed in the Enterprise
  • Liaise with Compliance Officials and Vendors to manage the movement of test software into and out of test environment in accordance with STOF Internal Controls
  • Manage the collection and collation of test results into test files


  • High School diploma, GED, or equivalent required
  • Bachelor’s degree in Information Systems or equivalent training and experience is preferred
  • Must have 3 – 5 years relevant application and/or IT operations experience
  • Must be proficient with Microsoft operating systems
  • Requires well developed written and verbal communications skills
  • Experience in the following is a plus Microsoft Exchange, Share Point, Project, AD, Windows X
  • Must be proficient with Microsoft operating systems
  • Must be able to travel to remote sites as may be required in support of operations
  • Must be fluent in the English language
  • Must exhibit well-developed verbal and written communications skills
  • Must comply with internal controls


Work Environment:

  • Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • Able to work in isolation for a full shift


Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.


Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen    


While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).



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